We appreciate our valued customers. To serve you better please see return policy below. Eligibility for returns is only accepted within the following terms and conditions; product(s) has not been used or altered or damaged in any way and must be returned to StarXstore in the condition in which it was delivered. StarXstore reserves the right to determine whether a product(s) is in original condition. All original labels and tags must be attached. Notify us within 2 days of the item delivery and return the item within 10 days of receiving the order. We offer a quick dispute resolution. To return a product. please provide photo or video of the damage. If a photo cannot prove the damage